UntoldFramesBD Booking Conditions
Effective Date: July 22, 2026
Thank you for choosing UntoldFramesBD for your documentary photography journey in Bangladesh.
Our photography tours are carefully designed for photographers, visual storytellers, and cultural explorers who want to experience Bangladesh through authentic human stories, traditional festivals, local communities, and everyday life.
These Booking Conditions explain the process of reserving your place, payment requirements, cancellation policies, and responsibilities of both UntoldFramesBD and our guests. By confirming a booking with UntoldFramesBD, you agree to these Booking Conditions together with our Terms & Conditions
1. Your Booking Agreement
When you make a booking with UntoldFramesBD, you confirm that you have read, understood, and accepted these Booking Conditions.
A booking agreement becomes active when:
- You submit your booking information.
- We confirm availability.
- We receive your required deposit payment.
- We send you a booking confirmation.
The person making the booking confirms that they have permission to accept these conditions on behalf of all participants included in the reservation.
Your booking confirmation will include:
- Tour name.
- Travel dates.
- Participant details.
- Payment schedule.
- Included services.
- Important travel information.
Please carefully check all information after receiving your confirmation.
2. How to Reserve Your Photography Tour
UntoldFramesBD operates limited-seat photography expeditions to maintain quality, flexibility, and meaningful access.
To reserve your place:
Step 1:
Contact UntoldFramesBD through our enquiry form, email, or official communication channels.
Step 2:
Our team will provide:
- Tour availability.
- Detailed itinerary.
- Pricing information.
- Payment instructions.
- Preparation guidance.
Step 3:
After receiving your deposit payment, your booking will be officially confirmed.
Until payment is received and confirmation is issued, places cannot be guaranteed.
3. Limited Group Size Policy
UntoldFramesBD specializes in small-group documentary photography experiences.
Small groups allow photographers to enjoy:
- Better shooting opportunities.
- More personal guidance.
- Easier movement in crowded locations.
- Respectful interaction with communities.
- More authentic storytelling experiences.
Each tour has a maximum participant limit depending on:
- Destination.
- Photography requirements.
- Transportation arrangements.
- Accommodation capacity.
- Local access conditions.
Because our tours require advance planning, we recommend booking early to secure your preferred departure.
4. Deposit Requirement
A deposit is required to confirm your place on an UntoldFramesBD photography tour.
The deposit amount will be mentioned on the individual tour page or booking quotation.
The deposit allows us to secure:
- Accommodation.
- Transportation.
- Local photography assistance.
- Festival coordination.
- Community arrangements.
- Tour logistics.
Due to advance commitments with local suppliers and partners, deposits are generally non-refundable unless stated otherwise.
5. Final Payment
The remaining balance must be paid according to the payment deadline mentioned in your booking confirmation.
Unless otherwise specified:
- Final payment is required before the tour departure date.
- Failure to complete payment on time may result in cancellation of your booking.
If a booking is cancelled due to unpaid balance, cancellation charges may apply according to our cancellation policy.
Guests are responsible for allowing enough time for international payment processing.
6. Accepted Payment Methods
UntoldFramesBD accepts approved payment methods including:
- International bank transfer.
- Online payment methods.
- Credit or debit card payments where available.
- Other payment options agreed with guests.
Any additional costs caused by:
- Bank charges.
- Currency exchange.
- International transfer fees.
- Payment provider charges.
are the responsibility of the guest.
7. Tour Price & Inclusions
The tour price includes the services specifically mentioned in your selected itinerary.
Depending on the tour, inclusions may include:
✓ Accommodation
✓ Local transportation
✓ Photography guidance
✓ Local photography assistants
✓ Entrance fees
✓ Cultural experiences
✓ Festival access support
✓ Meals mentioned in the itinerary
8. What Is Not Included
Unless specifically mentioned, tour prices do not include:
- International flights.
- Bangladesh visa fees.
- Travel insurance.
- Personal shopping.
- Camera equipment.
- Laundry services.
- Personal expenses.
- Additional hotel nights.
- Optional activities.
- Tips and gratuities.
Guests should carefully review the included and excluded sections before booking.
9. Travel Insurance Requirement
Travel insurance is strongly recommended for every UntoldFramesBD participant.
Your insurance should ideally cover:
- Medical expenses.
- Emergency evacuation.
- Trip cancellation.
- Lost luggage.
- Personal belongings.
- Camera equipment.
- Travel interruptions.
Photography tours may involve:
- Walking through villages.
- Busy city environments.
- River areas.
- Outdoor locations.
- Festival crowds.
Proper insurance provides important protection during your journey.
10. Passport, Visa & Travel Documents
Guests are responsible for ensuring they have:
- Valid passport.
- Appropriate Bangladesh visa.
- Required travel documents.
Your passport should meet the validity requirements of Bangladesh immigration authorities.
UntoldFramesBD may provide general guidance but cannot accept responsibility for:
- Visa rejection.
- Immigration issues.
- Incorrect documentation.
- Travel delays caused by missing documents.
11. Health & Fitness Requirements
UntoldFramesBD tours are active photography experiences.
Participants should be comfortable with:
- Walking.
- Carrying photography equipment.
- Early morning departures.
- Outdoor photography.
- Hot and humid weather.
- Busy public environments.
- Uneven roads or village pathways.
Guests must inform us before booking about any condition that may affect participation.
This includes:
- Medical conditions.
- Dietary requirements.
- Allergies.
- Mobility limitations.
12. Photography Equipment Responsibility
Participants are responsible for their own photography equipment.
This includes:
- Cameras.
- Lenses.
- Memory cards.
- Batteries.
- Computers.
- Personal accessories.
UntoldFramesBD is not responsible for:
- Equipment damage.
- Theft.
- Loss.
- Technical failure.
We recommend photographers bring:
- Backup memory cards.
- Extra batteries.
- Protective camera bags.
- Equipment insurance.
13. Cancellation by the Traveler
If you need to cancel your booking, you must notify UntoldFramesBD in writing.
Cancellation fees apply because many services are reserved in advance.
Unless otherwise stated:
More than 90 days before departure:
Deposit retained; remaining eligible payments refunded.
60–89 days before departure:
50% of total tour price.
30–59 days before departure:
75% of total tour price.
Less than 30 days before departure:
100% of total tour price.
We strongly recommend purchasing cancellation insurance.
14. Cancellation by UntoldFramesBD
Although cancellations are uncommon, UntoldFramesBD may cancel a tour due to:
- Safety concerns.
- Government restrictions.
- Natural disasters.
- Political situations.
- Health emergencies.
- Events beyond our control.
If cancellation occurs, we will:
- Communicate clearly with affected guests.
- Offer alternative arrangements where possible.
- Provide refunds according to recoverable costs and applicable circumstances.
UntoldFramesBD cannot cover independent expenses such as:
- Flights.
- Visa costs.
- Personal accommodation.
- Equipment purchases.
15. Changes to Tour Itinerary
Photography tours depend on real-world conditions.
Changes may occur due to:
- Weather.
- Festival schedules.
- Community availability.
- Transportation conditions.
- Local regulations.
UntoldFramesBD reserves the right to adjust itineraries when necessary.
Possible changes include:
- Changing photography locations.
- Adjusting schedules.
- Replacing activities with similar experiences.
Our goal is always to maintain the quality and purpose of the photography journey.
16. Ethical Photography Responsibility
UntoldFramesBD believes photography should create understanding and respect.
Guests agree to:
- Respect local communities.
- Ask permission when appropriate.
- Follow cultural guidelines.
- Avoid intrusive photography.
- Represent people honestly.
Our tours focus on authentic storytelling, not exploitation.
Participants are expected to photograph people and places with dignity.
17. Participant Behaviour
Guests must behave respectfully toward:
- Local communities.
- Guides.
- Drivers.
- Hotel staff.
- Other photographers.
UntoldFramesBD may remove participants whose behaviour creates:
- Safety risks.
- Harassment.
- Disruption.
- Disrespect toward communities.
No refund will be provided in such circumstances.
18. Flexibility & Authentic Travel Experience
We value guest feedback.
If you experience any issue during your tour:
- Inform our team immediately.
- Allow us the opportunity to resolve the matter.
- Provide written feedback after the tour if necessary.
We are committed to continuous improvement and creating better experiences.
19. Complaints & Feedback
Documentary photography requires patience and flexibility.
Guests understand that:
- Local life cannot always be controlled.
- Weather can change.
- Events may happen differently than expected.
- Photography opportunities develop naturally.
The ability to adapt is part of creating meaningful documentary images.
20. Final Acceptance
By booking an UntoldFramesBD photography tour, you confirm that:
✓ You have read and accepted these Booking Conditions.
✓ You understand the nature of documentary photography travel.
✓ You accept responsibility for your personal preparation.
✓ You agree to respect Bangladesh, its people, culture, and traditions.
UntoldFramesBD welcomes photographers who want to go beyond ordinary tourism and discover Bangladesh through authentic stories, meaningful connections, and powerful visual experiences.
We look forward to welcoming you on your photography journey.